The Role:

The selected candidate will form part of the Customer Care team on a full-time basis, to handle both walk-in and online complaints. The ideal candidate will have excellent communication skills, a strong organizational ability, and solid electrical technical knowledge.

Duties & Responsibilities:

• Handle walk-in and online customer complaints, ensuring effective and timely resolution.
• Provide technical support on electrical products, guiding customers through troubleshooting and usage.
• Maintain accurate records of customer complaints and feedback for future reference.
• Process customer queries and provide assistance regarding products and services.
• Manage export documentation and shipments, ensuring compliance with regulations.
• Communication with offshore suppliers.
• Liaise with other departments to ensure customer satisfaction and efficient operations.

Required skills and abilities:

• Excellent communication and interpersonal skills in Maltese and English languages
• Problem-solving and troubleshooting skills, particularly in electrical products.
• Previous experience in customer service, preferably in an electrical or technical environment.
• Strong IT proficiency with the ability to learn new systems quickly.
• Ability to remain calm and professional under pressure.
• Organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High level of professionalism and commitment to customer satisfaction.

Benefits

• Good remuneration basic salary
• Health insurance
• Company activities
• Technical overseas training

• Interested candidates should send their CV and covering letter by email to: hr@ess.com.mt