Return Policy
You have the right to withdraw from your online purchase within 14 days of the delivery date, for any reason within this timeframe.
Pay attention that the “cooling off” period expires 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
To exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase with a statement, before the “cooling off” period has expired, for example:
by e-mail to: returns@ess.com.mt
How to return goods
The goods must be sent back or delivered to us at the below address within 14 days from receipt of your withdrawal notification to.
Electrical Supplies & Services Ltd.
ESS Building,
San Gwakkin Road,
Mriehel, BKR3000,
Malta
Please, remember that all costs associated with returning your purchase to us are at your expense.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Unwanted items must be returned in a fully resalable condition. Please note, in case of goods returned in conditions that make them subsequently unsaleable, the equivalent amount of the value reduction of the item may be retained.
We will make the reimbursement without delay, and no later than 14 days after the day we are informed about your decision to withdraw from your online purchase. We will make the reimbursement using the same method of payment used for the initial transaction unless you have expressly agreed otherwise. In any event, no fees will be incurred as a result of the reimbursement.
The reimbursement may be suspended until the goods are received or until you provide proof that the goods have been sent back.
The 14-day “cooling off” period does not apply to goods that are personalised or made to unique specifications or goods which are liable to deteriorate rapidly.
