Products are delivered to the address stated by the Customer.
Deliveries will take place as soon as the payment confirmation is received: bank transfers are attested by the credit on our current account, credit card payments are attested by the transaction confirmation by the system.
- Delivery Time
In-stock items’ standard delivery is made by express couriers within 3 working days to destinations in Malta, within 5 working days in Gozo, within 10 working days for other destinations in Europe. In case of bulky order and/or fragile products, the shipping is made by specialised couriers and the delivery time depends on size and destination of the order. Delivery time is stated in weekdays.
For Products having different delivery times, the deadline applied is equal to the item with the longest delivery time. For delivery delays of less than 30 (thirty) days, the Customer is neither allowed to refuse the delivery, nor to ask for refunds or compensations.
ESS Limited reserves the right, if necessary, to segment the delivery of Products in different steps (even for items belonging to the same order).
Delivery is to be considered completed at the moment the Product is consigned to the Customer.
The delivery note issued by the delivery man and dated and signed by the Customer is proof of delivery.
There are 3 different delivery options which you can choose at check-out which include:
• In-Store pick-up: Monday’s to Friday’s 08:00 – 18:00
• Orders under €100: can be delivered subject to a €10 charge for Malta and €20 for Gozo
• Orders over €100: will be delivered free of charge to Malta and Gozo.
Deliveries are done Monday to Friday between 08:00 and 16:00.
Driver will call you to set up a delivery date & time. Items ordered from stock items will be available for delivery within 3 working day subject to appointment availability. If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes. Please note that we are unfortunately unable to give any special delivery instructions to drivers e.g. leaving products with neighbours etc.
- Delivery on street level and Assembling
Deliveries are to be intended on street level: Products will not be delivered on the Customer's floor and we will not take any trade-in.
Unless otherwise specified or agreed in written form, ESS Limited does not offer any assembly service.
The majority of our Products is delivered in pre-assembled form: final assembly is usually very easy and generally consists of assembling determined pieces.